Studio policies.

Every booking is a request. Your time is held on the calendar while we review it, and we confirm by email.

When you request, your card is authorized but not charged. We charge it only when we approve your request. If we decline, or don’t get to it in time, the authorization is released and you pay nothing.

Rates are locked when your booking is approved. Later price changes only apply to new bookings.

Full refund if you cancel 7 or more days before your booking.

50% refund from 7 days to 48 hours before.

No refund within 48 hours of your booking.

One free reschedule, up to 48 hours before.

Full refund if you cancel 30 or more days before your event.

50% refund from 30 to 7 days before.

No refund within 7 days of your event.

One free reschedule, up to 14 days before.

Cancel within 24 hours of our approval for a full refund, as long as your booking is still 7 or more days away.

Cancel a member-hour booking 48 or more hours ahead and the hours go back to that month’s balance. Within 48 hours, the hours count as used.

Membership fees, prepaid packages and unused hours are non-refundable. Hours reset on the 1st of each month and don’t roll over.

If we ever have to cancel your booking, you get a 100% refund.

[CONFIRM: whether a full refund includes the card processing fee.]